The release of Al Powered Speech Analytics for Amazon Connect is now available, a solution that provides customer insights in real time. It also helps with resolving customers issues and improving on the overall customer experiences by providing agents and supervisors with a better understanding of customer needs. The solution includes pre-trained AWS AI services that allow customers to transcribe, translate and analyze each customer interaction on Amazon Connect, and displays this information to help contact center agents during their conversations.
https://aws.amazon.com/about-aws/whats-new/2019/06/introducing-ai-powered-speech-analytics-for-amazon-connect/
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